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POLICIES Knowledge is power so we'd like to have our policies here for you to view so we are both on the same page. ​ Arrival Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. ​ Changing your appointment A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty. Please note this applies to working business days. If you must cancel a Monday appointment it is asked you notify us by Friday at 5:30pm. ​ SICKNESS OR FAMILY EMERGENCY If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect. ​ CANCELLATION + NO SHOW As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $200 will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best experience Rosetown has to offer! ​ OTHER ARTISTS' WORK If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and board regulations, there are a lot of lash artists that have been improperly trained and at Brick & Mortar Beauty Company, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed. ​ AFTER HOURS APPOINTMENTS Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $20 fee. Please contact us directly to schedule your after hours appointment. ​ REFUND POLICY You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. ​ FILLS/ FULL SETS LASH FILLS are recommended every 2-3 weeks. The idea time time between fills is 18 days, however that may not work for all clients. Please note that any fills over 23 days will be considered a full set and will be charged as so.

Service Menu At Brick & Mortar Beauty Company, we are dedicated to helping people feel and look their best. Our owner, a local with over 13 years of experience in the industry, knows firsthand the power of a good set of lashes, nails, or facial in boosting self-confidence. Our team of talented and licensed professionals offers a wide range of beauty services, from laser hair removal to skincare, all tailored to meet your individual needs. Our goal is to provide exceptional service in a relaxing and welcoming atmosphere. Lash Extensions At Brick & Mortar Beauty Company, we are passionate about helping women feel beautiful in their own skin. Our high-quality lash extensions are designed to enhance your natural beauty, giving you a boost of confidence that will turn heads. We only use the finest materials and techniques to ensure that our lash extensions are long-lasting and comfortable to wear. Our skilled professionals will work with you to tailor the style to your personal preference and lash health. Let us transform your look and help you feel like the best version of yourself. Read More Laser Hair Removal Our laser hair removal service is a safe and effective way to permanently remove unwanted hair. Say goodbye to the struggles of constantly shaving or waxing and embrace the smooth, flawless skin you deserve. At our beauty salon, we use state-of-the-art technology to ensure a painless and long-lasting solution. Read More Service Name This is a Paragraph. Click on "Edit Text" or double click on the text box to edit the content and make sure to add any relevant information that you want to share with your visitors. View More Facial Treatments Experience the ultimate in luxury and relaxation with our facial services. Our highly trained professionals use only the highest quality products and result-driven techniques, including Eminence skin care, to help you achieve glowing, healthy skin. Relax and unwind in our serene salon, and leave feeling refreshed and rejuvenated. View More Service Name This is a Paragraph. Click on "Edit Text" or double click on the text box to edit the content and make sure to add any relevant information that you want to share with your visitors. People are genuinely interested in learning more about you, so don’t be afraid to share personal anecdotes to create a more friendly quality. View More Service Name This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content. View More

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